Support Services

Support Services

Eurotek IT Link provides leading network & server support across the UK, Ireland and mainland Europe. Their technology portfolio includes Routing & Switching, Servers & Desktops, Wireless, Voice & Unified Communications and Security. This portfolio incorporates all the leading network vendors including Cisco, VMware, Dell, 3Com, Nortel, Juniper, IBM, HP and Extreme Networks.

All our IT support services are delivered through a single-point-of-contact, utilising the comprehensive range of skills and resources within a dedicated 24/7 technical assistance centre. Services include:

  • UK, Ireland and mainland Europe coverage
  • A single point of contact for all related incidents
  • Guaranteed responses and fixes within defined service level agreement
  • Access to 48 spares locations
  • A vast network of skilled and accredited field based engineers backed up by specialist consultants
  • 24/7 Service Desk and call logging facility
  • Service delivery management
  • Remote and onsite trouble shooting services

UK and Ireland offices and spares locations
UK and Ireland offices and spares locations

Eurotek IT Link have invested Engineer locations heavily in the training and accreditation of their support teams and have the ability to support the following vendors:

  • Cisco
  • Nortel
  • 3Com
  • Allied Telesyn
  • Cabletron/Enterasys
  • Watchguard
  • Extreme
  • Nokia
  • Dell
  • Baystack
  • Draytek
  • Check Point
  • Zyxel
  • Netgear
  • Juniper
  • HP
  • IBM

All our support services are designed with the customer in mind. These services have evolved over a period of time to continuously meet and exceed the needs of the customer. We like to think that the flexible, can do attitude we provide is one of the main reasons our customers keep choosing us as their preferred IT support partner.

10 good reasons why to choose Eurotek IT Link

  1. Multi-vendor, Multi-technology
  2. Competitive pricing
  3. Cisco Gold & Microsoft Gold Partner status
  4. Tailored SLAs - Fix, Response & Advanced Replacement
  5. UK, Ireland & mainland Europe coverage
  6. 24/7 Service Desk
  7. Rapid Response Service
  8. Comprehensive spares infrastructure
  9. Reliable, trustworthy and efficient
  10. Attractive margin opportunities on all services

Engineer locations
Engineer locations