Server & Desktop Support

Server & Desktop Support

In today’s complex and demanding business environment organisations are faced with continuous technology and industry changes that are directing increased pressure on IT support and services departments and associated budgets. Organisations have to be flexible enough to be able to react and adapt to these changes quickly and efficiently to ensure that networks remain operational. Eurotek IT Link offers customers a full range of server and desktop support services that can be utilised to fulfil customers ever changing system requirements.

Experienced hands

Refined from many years experience in the server and desktop support arena Eurotek IT Link have customised a dedicated range of installation, maintenance, solution design and consultancy services across a wide range of leading server and desktop devices. Eurotek IT Link are able to provide support and maintenance across legacy, current and emerging products and technologies which all form a substantial part of Eurotek IT Link ’s support base today. Wintel through to enterprise such as Prolients to high end Sun and storage equipment are all supported and maintained under the Eurotek IT Link support portfolio and service catalogue. This knowledge and expertise is a resource made available to customers to ensure we can meet your ever changing requirements. Eurotek IT Link has the necessary staff across service support, service delivery and professional services to respond to all types of server and desktop incidents and requests.

Desktop support

Desktops are very much an integral part of all businesses these days with many being set up to be the access point to much more complex underlying business systems and applications. Just like with these critical systems it is important to have the necessary levels of support in place should anything go wrong with your desktop environment. This is where Eurotek IT Link can really make a difference with their comprehensive infrastructure of desktop services that provides elements that include full incident lifecycle around hardware break/fix and install’s, moves and changes.

Server support

Eurotek IT Link design, install and maintain leading edge server systems across all kinds of vertical markets. Security, availability and stability is recognised as critical criteria when delivering any level of server support from installation, configuration, design and support as we realise the importance of this element within any installed configuration.

Benefits of partnering with Eurotek IT Link include:

  • ‘Return to service’ - up to latest back up
  • Unrivalled support team due to geographic reachand technology expertise
  • Highly qualified and vendor trained teams of support engineers
  • Rapid Response Team for critical support options
  • Latest and up-to-date accreditations
  • A single SLA or multiple SLAs to suit
  • Multi-vendor
  • 24/7 Service desk
  • Up to 2hr response time within a 4 hour fix